Política de reembolso
Refund & Return Policy
Last updated: [24/05/2026]
At INPHYNIA, customer satisfaction is important to us. Please carefully review our Return & Refund Policy before making a purchase. By placing an order through our website, you agree to the terms outlined below.
1. Return Eligibility
We accept returns within 30 calendar days from the date your order is delivered.
To qualify for a return, all of the following conditions must be met:
- The item must be unused and in original condition
- The item must not show signs of wear, damage, misuse, or modification
- The product must be returned in its original packaging, including all accessories, manuals, and components
- Proof of purchase or order confirmation must be provided
- The return request must be submitted and approved before sending the item back
Items returned without prior authorization may not be accepted.
2. Non-Returnable Items
For hygiene, safety, and quality assurance reasons, we reserve the right to refuse returns or refunds for:
- Used products
- Opened or damaged items
- Products missing original packaging or components
- Items returned in unsellable condition
- Products damaged through improper use or mishandling
- Final sale or promotional items where stated
- Gift cards
3. Return Process
To request a return, please contact our support team at:
Please include:
- Your full name
- Order number
- Reason for return
- Clear photos or videos if applicable
If your request is approved, return instructions and the return shipping address will be provided.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We strongly recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within a reasonable processing timeframe depending on your financial institution.
Original shipping costs are non-refundable unless otherwise required by applicable law.
We reserve the right to apply partial refunds in situations including but not limited to:
- Items returned with missing components
- Opened or damaged packaging
- Signs of use
- Returns sent outside the approved return period
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Customers may be required to provide:
- Clear photos of the product
- Photos of packaging
- Description of the issue
Failure to report delivery issues within this timeframe may affect eligibility for replacement or refund.
6. Order Cancellation
Orders may only be canceled within a limited timeframe after purchase.
Once an order has been processed, prepared, or shipped, it can no longer be canceled.
7. International Orders
We ship internationally worldwide. Customers are responsible for:
- Any customs duties
- Import taxes
- VAT
- Local handling fees
- Additional charges imposed by their country
Delivery times may vary depending on destination, customs clearance, and local carriers.
We are not responsible for delays caused by customs procedures, carrier disruptions, or events outside our control.
8. Chargebacks & Fraud Prevention
We reserve the right to dispute fraudulent chargebacks and provide proof of delivery, tracking confirmation, customer communication, and transaction records to the relevant payment processor or financial institution.
9. Limitation of Liability
INPHYNIA products are intended for general wellness and relaxation purposes only and are not medical devices.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Customers should consult a qualified healthcare professional regarding any medical concerns.
10. Contact Information
For any questions regarding returns or refunds, please contact:
INPHYNIA